Privacy Policy

Last updated: June 9, 2025

Introduction

Skyward IT Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This PrivacyPolicy explains how we collect, use, disclose, and safeguard your
information when you visit our website, use our services, or interact with us.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Professional background and experience
• Project requirements and technical specifications
• Payment and billing information
• Communications and correspondence with us

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website
• Device information and screen resolution
• Date and time of visits

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:

• Remember your preferences
• Analyze website usage and performance
• Provide personalized content
• Improve our services

You can control cookies through your browser settings, though disabling them may limit some website functionality.

2. How We Use Your Information

We may (but do not necessarily) use the information we collect for the following purposes:

Service Delivery

• Providing IT consulting and solutions
• Project planning and implementation
• Technical support and maintenance
• Billing and payment processing

Communication

• Responding to inquiries and requests
• Sending service updates and notifications
• Providing customer support
• Marketing communications (with your consent)

Business Operations

• Improving our website and services
• Analyzing usage patterns and trends
• Conducting market research
• Ensuring security and preventing fraud
• Complying with legal obligations

Marketing and Promotional Activities
With your consent, we may use your information to:

• Send newsletters and promotional materials
• Inform you about new services and offerings
• Invite you to events and webinars
• Conduct surveys and feedback requests

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers
We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing platforms
• Analytics and data analysis
• Customer relationship management

Business Partners
With your consent, we may share information with business partners for joint marketing initiatives or collaborative projects.

Legal Requirements
We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may
be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information collected
• Legal and regulatory requirements
• Business operational needs
• Your relationship with our company

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

Correction and Updates

• Request correction of inaccurate information
• Update your contact preferences

Deletion

• Request deletion of your personal information (subject to legal obligations)

Marketing Communications

• Opt out of marketing emails at any time
• Update your communication preferences
  

Cookies

• Control cookie settings through your browser
• Opt out of certain tracking technologies

To exercise these rights, please contact us.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. State-Specific Privacy Rights

California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, delete personal information, and opt out of any sale of personal information. We donot sell personal information. 

Other State Residents: We comply with applicable state privacy laws. If you have questions about your rights under your state's privacy laws, please contact us.
 
10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided your email address)
• Displaying a prominent notice on our website
  

The "Last Updated" date at the top of this policy indicates when it was last revised.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following form. 

12. Compliance and Regulatory Information

We are committed to complying with applicable federal and state privacy laws. For specific compliance questions or to exercise your privacy rights, please contact us using the information provided above.

2000 Tower Oaks Blvd., Suite 230,
Rockville, MD 20852

© Skyward IT Solutions 2025. All rights reserved.